Shipping policy

Emperor Palace – Shipping Policy

At Emperor Palace, we aim to deliver your orders in a timely and reliable manner. Please review our shipping policy below:

1. Order Processing Time

All orders will be processed once full payment is received. Processing time typically takes 3–5 working days, excluding weekends and public holidays.

2. Shipping Duration

Delivery time may vary depending on your location:

  • West Malaysia: Estimated 3–7 working days

  • East Malaysia: Estimated 5–10 working days

  • International Orders: Estimated 10–21 working days
    Please note that these are estimated timelines and may vary due to courier delays, seasonal demand, or unforeseen circumstances.

3. Shipping Fees

Shipping fees are calculated at checkout and vary based on destination, weight, and courier service.

4. Tracking Information

Once your order is shipped, a tracking number will be provided to monitor your delivery status. Please allow up to 24 hours for the tracking link to be updated by the courier.

5. Incorrect Address / Failed Delivery

Customers are responsible for providing accurate delivery details.

  • Orders returned to us due to incorrect address, failed delivery attempts, or unclaimed parcels may require additional shipping fees for re-delivery.

  • No refunds will be provided for shipping fees.

6. Damaged or Missing Items

If your parcel arrives damaged or with missing items, please contact us within 48 hours with photo/video evidence so we can assist you promptly.

7. No Cancellations After Shipment

Once an order has been shipped, cancellations or changes are no longer allowed.